How can I cancel my reservation?
To cancel your reservation, please get in contact with AkiCity by email and follow the instructions given for cancellation.
The cancellation is only effective from the moment you receive a notification from AkiCity that the reservation has been canceled.
In case you are entitled to a refund, once your reservation is canceled and if you are entitled to have your advance fee back, AkiSol will return you the money to a Paypal account and will not be responsible for the commissions fees applied regarding payment processing.
In case you are entitled to a refund and once the reservation is canceled, the advance payment will be returned by Paypal or directly to the payment method usedto make the reservation, and all payment processing costs will be charged to the guest according to the payment terms of the chosen system.
There are exceptions to this policy related to the scenario of State of Emergency that may be in effect in the country of the reserved property.